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Membership shows our commitment to high standards in the industry.
It means:
- We have Client Money protection
- We have a fully auditable client account and compliant money handling practices
- We have passed the tests of competence in letting
- We are fully insured
- We have a redress scheme
- We conduct our business in a professional manner
By using a Licensed ARLA agent you are guaranteed:
- That the agency is covered by our Client Money Protection (CMP) Scheme. - The ARLA have the ability to make discretionary grants (up to pre-set limits) if you suffer financial loss due to the bancruptcy or dishonesty of the member and/or their firm... look at our CMP guide to find out more.
- That the agency has Professional Indemnity Insurance. - This ensures you are financially covered for successful claims relating to members' negligence, bad advice or mishandling of data...
- To be consulting with a qualified and trained agent who can give you professional up-to-date advice and guidance. - All our members are required to carry out at least a minimum level of Continuous Professional Development (CPD) each year and many do more.
- That you are dealing with an agent who voluntarily follows the Code of Practice and Rules of Conduct laid down by their professional body. - If an agent does not follow the code, they can be fined or in the worst cases expelled from membership of ARLA.
- That you have a route to redress should something go wrong. - Our disciplinary process includes everything from cautions and warnings right through to more severe penalties of up to £5000 for each rule breached. You can be sure that the highest standards are upheld by our members.
As a member of the public:
You can be sure you are dealing with an experienced and professional agent by choosing an ARLA member. Membership of the Association is through formal qualification, ensuring that ARLA member agents have the knowledge and experience to guide you through your property transaction as smoothly and painlessly as possible. Operating under strict rules of conduct, members must meet certain standards relating to professional and ethical practice. Under the rules, agents are required to protect and promote their client's interests, while at all times acting in a fair and proper manner. If you are unfortunate enough to suffer at the hands of malpractice by an ARLA letting agent, the Association can take disciplinary action on your behalf.
You are better protected and will get higher standards from ARLA members!
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